Onbudsman
Why does the Onbudsman Channel exist?
To provide a safe and accessible space for open communication between Priner and its stakeholders. Through this channel, either anonymously or not, employees, clients, and members of the public can report concerns related to customer service, internal processes, or the organizational environment.
What can you report?
You may use the channel to report situations related to processes and behaviors, including:
- Workplace environment
- Inappropriate behavior
- Process failures
- Quality of service
- Complaints and suggestions
How does the Ombudsman Channel work?
All reports are received by an independent third-party company, Contato Seguro, ensuring confidentiality and impartiality in the handling of each case. If you want to file a report:
- Website: contatoseguro.com.br/canaldeouvidoriagrupopriner
- Phone: Call 0800 155 0010 (free, available 24/7)
- Mobile app: Download the Contato Seguro app for full access to all features
Reports are handled by trained professionals who review the information and forward it for proper analysis, investigation, and resolution.
Priner treats every report with professionalism and seriousness. When violations are confirmed, appropriate measures are taken, always aligned with our Code of Ethics and Conduct.
Your identity is protected
All reports are received exclusively by Contato Seguro, a completely independent organization with no links to Priner.
- Your identity will never be revealed
- Anonymity and information confidentiality are fully guaranteed
- You are protected against any form of retaliation
- Your phone number and computer IP address are not tracked